Ordering + Payment
Help! I can't checkout!
Not being able to checkout is usually due to one of three things. The first and most common is you've entered your shipping address incorrectly. The system will not let you check out if the address is deemed "undeliverable". The second issue is you have not checked the "I agree to the terms and services" box, you will find this box on the bottom of the shipping address page. Lastly, sometimes all you need to do is refresh your browser or shut your browser down and start again.
I Didn't get a confirmation or tracking number!
Yes, you did. Everything is automated so as long as your order went through, you got one. However, confirmations and tracking numbers get sent to the email you entered at the time of checkout. So if you accidentally hit a wrong letter or number in your email address, well that's where it went. It could also be in your spam folder.
How long before my order ships?
We ship out all orders everyday, Monday through Friday up until 2:00pm Eastern Standard time. We also ship Saturday but there is no specified cut off time for Saturdays. We do no ship Sunday.
CAN I CHANGE OR CANCEL MY ORDER?
If you have changed your mind regarding your online order and wish to cancel it, please e-mail Customer Service through our Contact US page. A JekyllHYDE Apparel Team Member will be able to help you with the cancellation process.
NOTE > **We cannot make changes to an order once it has been shipped!**
WHAT ARE MY PAYMENT OPTIONS?
For ONLINE orders, we currently accept payments from Visa, MasterCard, American Express, Discover and through Paypal.
WHEN WILL MY CREDIT CARD BE CHARGED?
Once you submit your order, we will contact your bank to get approval for payment. A pre-authorization hold may appear on your credit card. We will send an email once your order has shipped and your card has been charged.
WHAT CURRENCY IS THE SITE IN?
All prices and dollar amounts on the JekyllHYDE Apparel website are presented in US Currency. Your bank may charge you an additional international transaction fee when buying or shipping internationally. For more information, please check with the bank that issued your credit card.
HOW ARE SHIPPING FEES DETERMINED?
Shipping fees are based on the weight, shipping method, and destination of your order.
WHAT ARE MY SHIPPING OPTIONS?
JekyllHYDE Apparel ships via US Postal Service (USPS) from our main office in Plymouth, Michigan. At Checkout you will be prompted to select a shipping method. Current options are:
- USPS Priority Mail
- USPS First Class
- USPS Priority Mail Express
- USPS First Class International
CAN I SHIP TO P.O. BOXES OR TO APO/FPO ADDRESSES?
Yes, you can ship to P.O. boxes as well as APO/FPO addresses by selecting the USPS shipping option.
DO YOU SHIP INTERNATIONALLY?
Yes. However, because shipping costs vary for every location outside of the U.S. there are many countries we currently DO NOT deliver to. Point being, if you are a customer interested in international shipping, cost will be calculated for you at checkout and will vary greatly depending on the shipping zone in which your country falls and the weight of the package.
WHAT ABOUT INTERNATIONAL TAXES AND DUTIES?
Duties and taxes vary by country and the items ordered so we are unable to provide an estimated cost but it is the responsibility of the purchaser. Please contact the customs office in the destination country of your order for information regarding applicable duties, taxes, and other fees. We are required by law to disclose the full value of the package contents and cannot alter this value. If an international order is placed on jekyllhydeapparel.com and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that are incurred in the shipping process. If you have any questions regarding shipping, please contact firstname.lastname@example.org.
WHEN WILL MY ORDER BE SHIPPED?
Your order will be processed and typically ships within 1 business days of your order being submitted, except on holidays.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipping confirmation via e-mail following the processing of your order. You will also receive a tracking number that will allow you to follow the shipment of your order.
Returns + Exchanges
ViWHAT IS YOUR RETURN POLICY?
Please visit our Return and exchanges page by clicking HERE for more information.
If your item is defective, please contact a Jekyll Hyde Apparel team member via our Contact Us page and we will work with you on an exchange or refund.
CAN I GET A GIFT RECEIPT ONLINE?
We currently do not offer gift receipts online at this time.
HOW DO I SHIP MY ONLINE RETURN?
All purchase returns should be shipped to the address that is listed on the packaged invoice that arrives with your order.
WHEN WILL MY PURCHASE BE REFUNDED?
Once your return has been received and inspected, your refund will be issued in the original form of payment within 10 days. You will be notified via e-mail when this transaction has taken place. *Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card’s next monthly billing cycle.
Privacy and Security
Finding Out About Our Gear
*You can sign up to receive information, news and notifications regarding JekyllHYDE Apparel products to keep up with the latest gear as it becomes available, via Facebook, Twitter, Instagram, and YouTube.
CAN YOU TELL ME WHEN NEW PRODUCTS AND EVENTS ARE ANNOUNCED?
If you are interested in staying up-to-date with the Jekyll Hyde Apparel brand and what the Team is doing, please sign up to receive our e-mail newsletter. Join our newsletter mailing list at the bottom of this page. Newsletters have product, event and athlete information, as well as other news and announcements on behalf of the Jekyll Hyde Apparel Team.
ARE THERE OTHER PLACES ON THE INTERNET TO BUY JEKYLL HYDE APPAREL?
Currently, Jekyll Hyde Apparel and accessories are only available through the JekyllHYDE Apparel Website.
Keep up to date with the availability of Jekyll Hyde Apparel products by signing up for our e-mail newsletter, liking our page on Facebook and following us on Twitter.
DO YOU CARRY CLOTHING FOR CHILDREN?
Jekyll Hyde Apparel does not carry apparel items for children at this time.